I struggle with how to account for infrastructure and technical user stories. These stories invest in a product’s longevity and infrastructure. Many people struggle with how to grapple with inwardly focused stories saying that they are not true user stories.
In light of this, what is the correct way to handle this? Do we stop improving our internal processes (e.g. building, certification, deployment, etc.)? Do we stop decoupling our code or implementing best practices? Absolutely not! These stories deserve their own investment.
Liz Keogh provides an excellent road map in her article titled They’re not User Stories, where she introduces a much more fitting title of “stakeholder stories”. Their value differs from typical user stories, but they position the product to complete future externally focused user stories.